Preparation key for PE
FPE Capital Managing Partner David Barbour gets down to the specifics of how resellers should go about attracting the private equity backing that could take their business to the next level.
Features
Smarten up the journey
Supporting the expectations of Generation Z will be an important part of the omnichannel contact centre mix, but truly integrated customer journeys need to be much smarter, says James Hughes, Head of Solutions, Cloud and CCaaS at Sabio.
Why leasing matters
To what extent is leasing an ancient profession with a modern purpose? Shire Leasing National Account Manager Dan MacKrell explains…
Next generation comms
The market requirement for omnichannel contact centres has suddenly got more real – but the good news for resellers is that they have at their disposal the means to meet ever greater communication demands from a new generation of end customers.
Silver Cloud goes blue
Anyone seeking confirmation of the shift to web-based telecoms should turn their eyes north where Glasgow-based Silver Cloud is now enthusiastically offering customers solutions from the ‘Blue PBX’ company Wildix.
Streetwise with Disneur
After former TV Apprentice Vincent Disneur found himself at the wrong end of Lord Alan Sugar’s pointed finger the Head of Sales and Marketing returned to Union Street’s HQ more determined than ever.
M247 in growth mode
M247 CEO Jenny Davies has advanced a growth strategy that serves both the market and channel partners.
Partnerships key to 5G
What impact will 5G have on the comms industry? SSE Enterprise Telecoms CEO Colin Sempill assesses what he believes to be ‘the channel’s biggest opportunity’.
Contact centre whizz on the up
BrightCloud CEO Alex Morrison’s clear inspiration has always been to match customer challenges with bespoke tech solutions.
A time for true leadership
How carriers perform on the full fibre stage could decide their fate, and it is hard to imagine a more determined protagonist than TalkTalk Business Managing Director Kristine Olson-Chapman.
Meet a man with a plan
Forget ‘wait and see’ when it comes to business planning. The only solution to the long-term challenge facing every entrepreneur is to make an exit plan and stick to it, argues net:telecom Managing Director Henry Forde.
Harnessing change
Managing change is the cardinal issue for most ICT resellers who face direct challenges and opportunities on a number of fronts, according to speakers at this year’s Margin in Voice and Data symposium (Forest of Arden, Coventry, July 4th)
Billing for compliance
As at all times when Ofcom regulation that impacts CPs comes into light, the channel undergoes a learning project to evaluate and understand the implications of fresh policies.
Opportunities in UCaaS
UCaaS has proved slow in unlocking the riches of the digital age for the channel, but according to Gamma’s Head of UCaaS and Mid-Market Sales Paul Gibbs the time for an upsurge is now and SMEs are prime targets.
Times a-changing in UC
An uplift in the fortunes of UCaaS providers could ultimately come from a rising group of newcomers to the world of work. What resellers really need now is a strategy...
Fibre players hook up
Partnerships have rarely been so indicative of the connectivity market’s future direction as last month’s link-up between SSE Enterprise Telecoms and CityFibre.
A model for UCaaS
Mitel’s popular UCaaS agency and SP model in the US will be just as fashionable across Europe, says VP UCaaS International Rami Houbby who expects his expansion plan to yield rapid results.
Acquisitive Charterhouse goes nationwide
For Charterhouse Voice & Data CEO Mark Brooks-Wadham national coverage beckons, and acquisitions in the UC and cyber space have a big part to play in creating growth.
Teacher: A master in IT
MSPs are most effective when deploying integrated Teams and telephony supported by AI and robotics, according to T-Tech Managing Director Daniel Teacher.
Maddox on core values
Amid the hullabaloo of wall-to-wall digitalisation, Eurolink Connect Managing Director Claire Maddox proves that deep convictions about fundamental business values still count most.