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Redcentric will work with veterinary group Medivet to deliver new hosted telephony as part of a comprehensive digital transformation project.
Leveraging omnichannel cloud telephony will allow Medivet to onboard new sites and offer greater flexibility for customers in how they contact the practices.
The solution will enable calls to be made to contact centres and centralise customer interactions across multiple communication channels.
Centralised call recording will allow Medivet’s staff to report on call performance across the group allowing for further improvements in the customer calling experience.
Pictured: Redcentric CEO Peter Brotherton
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