Posted on
Evolve IP has added an Omnichannel Contact Centre-as-a-Service offering to its integrated collaboration services mix.
The solution is designed to support use cases for environments requiring the intelligent handling of communications and digital interactions.
Technical Account Director, Scott Rixon, said: “This plugs a gap in our UK portfolio and enables our partners especially in the mid-market sector to target major opportunities for those looking for an omnichannel experience.
“Backed by the latest industry research, we expect overall CCaaS will hit mainstream adoption for customer service and support organisations this year, based on 50% of contact centres already migrating to a cloud-based model in 2022.”
Related Topics