In launching Connect Cloud to the UK market ShoreTel has also shown us that it is already moving ahead of the cloud revolution and entering the post-digital ‘age of experience', according to CEO Don Joos (pictured) and EMEA Managing Director Adrian Hipkiss.
Kyocera's acquisition of Annodata extends the capabilities of both companies in a deal that also ensures the Herts-based managed services provider retains strategic and operational independence, explains Annodata's co-founder Andrew Harman.
Jane Ashworth, Managing Director for SMART Technologies UK&I, has only one purpose - to reclaim the company's dominant market status by developing staunch channel partnerships and working hand in hand with key resellers in core markets.
Anyone seeking a foretaste of the future role of analytics in shaping the customer experience need look no further than last month's round table discussion hosted by TeleWare in association with Comms Dealer.
The new world of platform-driven communications takes centre stage at this year's gold standard Comms Vision Convention, and while the growth opportunities are significant, challenges must be overcome to realise the market potential, writes Content Director Paul Cunningham.
A round table debate hosted by Comms Dealer in association with Entanet provided a platform for comms channel players to discuss the main growth inhibitors in the competitive business connectivity marketplace where customer expectations are high.
Not surprisingly, billing platform pioneers have gone in precisely the direction of the industry, led by the cloud, big data and security, and, like Strategic Imperatives, they have themselves become agents of change.