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Industry acts to combat toll fraud, but more to do

In truth, the toll fraud question has been one of the most under-debated industry issues, but in recent times there has been an outbreak of common sense with the sector becoming more articulate in promoting coherent anti-fraud strategies that will help to remake the industry into its own image and gain back control.

Analytics: The channel’s greatest opportunity?

There is no going back on the rise of analytics, it's 21st Century and a widely accepted main feature of the digital revolution. On analytics the market has spoken, and we should remember that resellers will fail to meet customer expectations if they do not take heed.

Comms industry enters age of the portal

Supplier and reseller operations must be brought up to date if the comms industry's cogs are not to jam. But fear not - the rise of highly developed portals will ensure that the channel's wheels remain well greased for today and the times ahead.

Equinix set to expand EMEA footprint

Equinix's multi-million UK data centre investment builds on its blockbuster acquisition of Telecity Group early this year and marks a step change in the firm's growth strategy, according to Equinix UK Managing Director Russell Poole.

WebRTC gathers pace

Any examination of the big trends that currently dominate the communications landscape expose the unstoppable march of WebRTC, according to Paul Clarke, Regional Sales Manager UK&I, 3CX.

Industry trends in M&A

Activity in the telco M&A market remains buoyant with a noticeable trend emerging during the past few months, observes Paul Russell, Corporate Finance Partner for M&A at BDO.

Connectivity providers set growth pace

Philip Carse, Analyst at Megabuyte.com, reports on the recent performance of leading companies in the comms space during the last quarter.

Platforms of the future

Communication platforms are centre stage and undergoing constant evolution. Here, we take a behind the scenes look at the technologies that are top of mind for R&D experts.

Why apprenticeships matter

With skills in short supply, the industry must ask what the future holds for technology businesses. The answer? A telecoms apprenticeship scheme run by the Institute of Telecommunications Professionals (ITP), explains Head of Operations Crissi Williams.

Strong case for ‘unified intelligence’ in the lexicon

While call management rides the crest of a cutting edge technological wave, the term ‘call management' is stuck in reverse. Here, we argue the case for a new, more fitting name, ‘unified intelligence', to take its rightful place in the comms wordbook.

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