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Cloud or hybrid contact centre options have the edge, says research house

Consumer preferences for self-education and self-help, coupled with the prolific way they broadcast thoughts, ideas, compliments and complaints about brands on social media, is forcing a sea change within the contact centre industry, according to analysis from Frost & Sullivan.

Active 5G connections to reach 240 million by 2025

A new report from Juniper Research forecasts rapid adoption for 5G from 2025 onwards, with active connections representing a threefold increase from 2024 to reach 240 million by then.

However, this will represent a limited global reach, accounting for approximately 3% of global mobile connections.

UK SMEs take global lead in tech adoption, claims research

The UK SME sector is taking a global lead when it comes to embracing new software technology - but only when it is absolutely necessary to do so.

These are some of the findings of a global research study commissioned by business software provider Exact that compares how SMEs in different countries stack up against each other when it comes to technology adoption.

5G service revenues forecast to exceed $65 billion by 2025

A new report from Juniper Research forecasts a healthy adoption for 5G, with service revenues set to exceed $65 billion by 2025, compared to just $100 million during its first year of commercial services in 2020. This figure would represent approximately 7% of all operator-billed service revenues.

Mobile wireless charging adoption to soar, claims report

A new study from Juniper Research has found that wireless charging adoption for mobile devices will increase rapidly in the coming years, with nearly 40% of households in the US and over 20% in Europe using wireless charging by 2020.

Wearables market set to treble in size

The wearables market is set to treble in size in the next five years and become worth over $25 billion, according to industry analyst firm, CCS Insight.

EMEA conferencing services market on the up

New analysis from Frost & Sullivan, EMEA Conferencing Services Market, finds that the market earned revenues of $1.9 billion in 2014 and estimates this to reach $2.6 billion by 2019.

Western European tablet market stabilises

According to figures published by IDC, the Western European tablet market stabilised in Q2 2015 with total shipments contracting annually down by 1.2% and reaching 7.5 million units.

Eastern European collapse hastens global PBX IP-PBX market fall

The latest figures released by MZA  show that PBX/Call Control extensions and licenses (excluding Micro PBX products) fell by 4% year-on-year in the calendar year Q1 2015 (January to March 2015 inclusive).

Handset sales set for extraordinary boom

Total handset sales are expected to grow from 1.88 billion to 2.16 billion units between 2014 and 2020 at a compound annual growth (CAGR) rate of 2.4 per cent, reckons analyst firm Ovum.

Smartphones will comprise 95% of global handset sales by 2020, up from 65% in 2014, and will first exceed 2 billion unit sales in 2020.

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Cisco Spark adds flare

Cisco is best known for driving innovation in the enterprise sector. Now, it is running counter to convention and also championing SMBs, making strident manoeuvres in the channel with a full complement of sparkling collaboration and communication tools, according to Andy Brocklehurst, Head of Collaboration EMEAR.