Channel-only SIP and hosted carrier tIPicall has chosen Juniper Bridge to offer an outsourced support option to its reseller base.
The agreement allows tIPicall's reseller base to leverage the expertise of Juniper Bridge as a white-labelled extension of their own support department for tIPicall's next generation telecoms services.
As Juniper Bridge operates 24x7x365, resellers will be able to choose their own support package offering peak or off peak hours as required.
Juniper Bridge has access into tIPicall's core support systems and will offer a fully expert support function over and above out-of-hours phone answering services.
Guy Miller, Managing Director of tIPicall, said: "This is great news for our partners who want to win bigger accounts and differentiate themselves from their competitors.
"It offers a cost-effective way to move to 24x7 support and is of particular interest to IT companies entering the telecoms space who perhaps don't want to invest in hiring two telecoms engineers from the outset.
"Juniper Bridge can do the work for them until they build up a critical mass of clients that pays for their new hires."
Steve Larkin, Managing Director of Juniper Bridge, added: "We are always looking at ways to make it easier for clients to work with us.
"With tIPicall, we knew that investment in training and knowledge transfer would pay dividends as multiple clients will be using the same platform. More knowledge for us means better service for our clients."