Sales of softphones for general use have increased significantly over the last six months, according to Splicecom, which has noted that softphones running on PCs and laptops are now entering the wider workplace in far greater numbers, spreading out from their near-exclusive use by contact centre agents and the mobile workforce.
"We're finding that Softphones are becoming the end-point of choice for two extremes, those users spending considerable time on calls or users whose job role is not phone centric," said Stuart Bell, Splicecom's Head of Sales for the UK & Ireland.
"Significantly influencing this change is the introduction of 'HID' headsets. For contact centre agents, typically the heaviest users of softphones, calls are made and answered by clicking a mouse.
"With HID activated headsets, staff can roam from their desk whilst retaining the ability to answer and drop a call by simply clicking a switch or button on the headset."