Maintel has partnered with customer engagement solutions vendor Interactive Intelligence to provide customers with an omnichannel contact centre environment and bring cost reductions to the enterprise.
Interactive Intelligence is a global provider of business communications and contact centre solutions. It provides software and cloud services for customer engagement, unified communications and collaboration.
As Interactive Intelligence's solutions can be overlaid onto legacy systems, the partnership will bring additional benefits to customers transforming their business, including cost effectiveness, flexibility and scalability. The solutions will be tailored to meet the needs of the mid to large enterprise.
John Bell, channel development director at Interactive Intelligence, said: "This new relationship will enable Interactive Intelligence to satisfy the demand and support needs for our on-premises and cloud-based contact centre solutions. It will also open up major new business opportunities for both of us in the public and private sectors."