Firstnet launches Leeds-based 24/7 help desk service

IT services company Firstnet Solutions has launched a 24/7 help desk support service with over 300 certified network consultants employed at its new facility in Leeds.

The team of in-house professionals is based at Firstnet's Tier 3 data centre from where they will provide round-the-clock support with first, second and third line engineers available through the night.

Clients are guaranteed to speak to a live technical consultant within 60 seconds of calling.

MD David Cusworth, said: "With threats from cybercrime spreading on a global scale it has never been more important for organisations to have immediate access to expert technical support which is capable of providing a helpful response in a timely fashion - any time of day and any day of the year.

"Our live consultants are available 365 days a year with multi-technology remote support to keep everything running smoothly and securely.

"Each client is allocated a Team Leader and Project Manager, supported by certified field engineers to make site visits when a remote resolution is not possible. Tiered service levels and custom response requirements are available. We also provide a range of web-based incident reporting and status tools for end users."

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