Exponential-e has opted for NewVoiceMedia's ContactWorld for Sales solution to improve its sales operation.
Exponential-e's sales staff are now using the ContactWorld for Sales solution to help them interact with prospects through its integration with Salesforce.
Using the 'click-to-dial' functionality, staff can now make calls directly from within Salesforce. Customer records are then automatically updated to leave a complete history of interactions, and a facility helps create follow-up activities so that no lead is lost.
Inbound calls are dynamically routed to the appropriate team member based on information held in the database and the company can prioritise calls from key customers or prospects to improve handling time and customer satisfaction.
Chris Yerrill, Academy Sales Manager at Exponential-e, commented: "By monitoring and delivering data on individual performance, executives can develop a dynamic picture of the overall pipeline and sales performance. This includes a breakdown of data on number of calls made, length of conversations, conversions to meetings and eventual conversions - all tracked using Salesforce dashboards."