Entanet is bringing its partner and end user management portals together in its new ?synergi portal which has been re?written and re-platformed to work on desktop and mobile devices. Partners can also white label the management interface.
"We are always working to make improvements for customers and while the emphasis will always be on personal service, partners also value having direct access to core functions such as availability checking and ordering, and to information about connections and traffic," said Darren Farnden, Head of Marketing at Entanet.
"This is very important now, especially to resellers who are growing their customer base and their partnership with Entanet. It is also important for them to be able to have access to the full capabilities of the portal, 24/7/365 and on any kind of device."
"The new synergi gives them - and their customers - much more visibility and control. They can see exactly what is happening, which means they can work with our team in a completely open way to maximise service levels for customers."
The new synergi combines into one interface a number of tools that were previously available to partners and customers. Resellers can only see information about their own connections and general network performance. A simple permission-based system allows resellers to control who can see information about orders, accounts and connections.
The initial release of the new synergi will provide all core features, including the ability to manage portal users and permissions, create and view customer records, check single DSL and EFM availability using CLI and address matching, create and view orders, regrade connections, log faults and complaints, view and download commission records, access detailed reports on all connections, access the Entanet knowledge base, and the ability to receive NOC, operational and commercial alerts.
Additional functionality is being released on a phased basis over the coming months. This will include the white-label capability, support for VoIP and SIP ordering, real-time agent interaction, enhanced tools for providing feedback to Entanet, and integration of ebilling and VoIP user portals. Entanet expects to make the full release available to all partners in early November.