Enghouse Interactive has signed up IP Integration as an EMEA partner, extending a long-term existing relationship.
IP Integration will sell, market and deliver a broad range of Enghouse Interactive solutions including the company's flagship contact centre platform, the Enghouse Interactive Communications Center (EICC).
Although the two companies have a long and successful history of working together, this new partnership formalises and deepens their relationship.
IP Integration is witnessing major changes in the UK contact centre market and, as it grows its customer base and continues to service some of the largest contact centres in the UK, it has identified the need to expand its core contact centre platform capability to address all contact centres, cross-platform.
Gary Bennett, Channel Sales Director, Enghouse Interactive, said: "The IP Integration team can draw on a blend of technical, sales and consultancy skills which complement the rich functionality and open standards architecture of our contact centre solution."
Neil Boxer, Chief Technology Officer, IP Integration, added: "With the complexity of contact centres today, it is essential to make sure the core platforms are fit for purpose. However, it is ever more critical to deliver 100% of the client's requirement which often requires us to develop specific applications, integrated into the core IT environment. In addition, all of this capability is increasingly required to be delivered in the cloud, which this partnership enables us to do."