A scalable data-driven platform for UC management has been rolled out by Dell Software, offering analytics and diagnostics across Microsoft Exchange and Lync platforms.
Called Dell Unified Communications Command Suite (UCCS), the solution streamlines the management of multiple communication platforms and incorporates a reporting and diagnostic capability for workforce activity, communication consumption and system performance.
"Businesses lack a single source of truth across their UC platforms to compare usage patterns and trends, gain business insights on workforce activities, encourage adoption, speed migrations or increase ROI," said Curtis Johnstone (pictured), Senior UC product architect, Dell Software, and Lync MVP.
"This level of analytics gives each department within the organisation insight on how they gain the most value from the UC platform, turning data trapped in a business' communications systems into understandable, usable and actionable insights."
Curtis claimed that UCCS also plugs a gap in the Lync ecosystem in which 80% of organisations lack the reporting capabilities to ascertain whether their cost reduction goals are being met, according to a survey.
Just 17% of respondents have a dedicated Lync administrator, leaving the full UC management to IT administrators focused on other platforms.
"These statistics reinforce a gap in knowledge within organisations in terms of who is responsible for managing, communicating and educating employees on the adopted UC platform," added Curtis. "The Dell UCCS helps organisations take command of their UC platforms."