Daisy Connect scoops two O2 Digital Excellence awards

Daisy Connect's trophy cabinet is home to two new gongs following a double award scoop, collecting O2's Digital Excellence Award and Customer Excellence Award 2017.

To win a Digital Excellence Award O2 partners must achieve an annual digital growth rate that is equivalent to 10% of their total mobile connections. Daisy Connect achieved 209% of its target.

The Customer Excellence Award is based on customer service index (CSI) scores and customer retention rates. Over the year, Daisy Connect achieved an average CSI score of 72 and a churn rate of 7.6%.

Dave McGinn, MD of Daisy SMB Services, stated: "These awards will form the foundation for our strategy for Daisy Connect in this coming financial year where we are looking to acquire customers and other bases, with the awards demonstrating our capabilities."

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