LDC-backed Connect Managed Services has acquired PC-1 for an undisclosed sum in a move that creates a £26m business supporting over 100 blue chip organisations. The deal expands Connect's global footprint, adds Genesys expertise, augments its Cisco credentials and brings to life a multi-vendor contact centre offering based on technology from Avaya, Cisco and Genesys.
PC-1 customers include Vodafone, NSPCC and Northumbrian Water.
Alex Tupman (pictured), CEO of Connect Managed Services, said: "Adding deep Genesys expertise into the mix completes our platform agnostic strategy and extends our existing capabilities beyond Avaya and Cisco technologies.
"Having collaborated with the PC-1 team on many occasions over the last few years we are confident this will be a great fit for our staff and customers."
Since 2014 Connect has invested in upgrading its technology platforms and building customer-focused procedures.