From the fear of losing jobs to widespread apprehension about the all-powerful rise of robots, organisations have to realise that Artificial Intelligence is a tool rather than a concerning and looming force in technology, according to Duncan Gooding, Acting Managing Director for TalkTalk Business, in a Comms Vision panel debate entitled, 'Automation and AI: The new realities of how digital is changing work'.
"In a recent survey 20% of people welcome AI as it removes layers of administration, allowing them to do more," he stated. "The key is to encourage staff to get involved in the transition. It's about growing the organisation, speeding up processes and making AI relevant to the overall digital strategy."
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