BT and Avaya have entered into a five-year agreement which will see BT Wholesale deliver Avaya's Unified Communications and Contact Centre applications as a cloud service to mid-market and enterprise customers via the indirect channel.
Called Avaya Cloud Solutions, the service will give businesses and public sector organisations with 250+ employees access to the full suite of Avaya Aura contact centre and UC products delivered over BT Wholesale's managed Ethernet network.
The service will be available only from Avaya accredited channel partners through BT Wholesale.
The joint initiative also offers existing Avaya customers a hybrid model with managed migration to help them evolve from on-site to cloud-based services.
The pay-as-you-grow business model will enable businesses to respond quickly and flexibly to their customer demands and improve the customer experience and revenue generation.
James Hennah, director, Fixed Telecoms, BT Wholesale said: "Hosted Communications Services are at the heart of our plans to offer more to our indirect channel business. By working with us, channel partners can offer their business customers a complete and future-proofed communications service."
Joe Manuele, vice president of Global SP-SI, Alliances and Cloud, Avaya added: "New and existing customers can now access Unified Communications and Contact Centre Applications as a Service with BT Wholesale through our channel partners in a more affordable and manageable way."