Crawley-based Akixi's momentum and traction in the worldwide market shows no signs of slowing down according to MD Bart Delgado (pictured) who this month spilled the beans on his comprehensive 2017 growth and product development plans.
Delgado revealed his strategic and product roadmap against a backdrop of a strengthening overseas presence in Europe, USA and the Caribbean, having accumulated 2,000 active client sites globally.
The company's upward trajectory is also reflected in its partnership with Gamma, a link-up that has introduced Akixi to over 500 Horizon reseller sites.
Just as positive is the outcome of a partnership with Dubber which has seen strong results following the launch of a call recording plug-in feature (a cloud-based scalable call recording service).
This year Akixi is set to build on 2016's successes with the roll out of new features including web services API integration, a must-have for customers wanting to take more control and programme the provisioning of administrative tasks in the Akixi reporting service.
"Using this new feature will significantly reduce the amount of time customers spend on performing routine tasks such as provisioning telephony servers, partitions, devices, ACD agents and application users," explained Delgado. "Previously, these were only accessible via the administration section of the Akixi application."
Other developments to look out for this year, pointed out Delgado, include the launch of a new-look user interface; a new smartphone application for Android and Apple devices; and an increase in data storage options to 12 months (currently three months is guaranteed).
"Akixi will guarantee a minimum of six months data storage, offering greater data security and recovery for customers and end users," stated Delgado.
He is also working on enhanced group reporting that combines inbound and outbound traffic per group, along with additional features for the 'hunt group list' that will display calls to and from all group members and calculate their call statistics.
This feature will also be added to large multi-site deployments and display call statistics for custom super-groups.
Continuing the reporting theme, Akixi is gearing up to introduce reports that can be grouped by both BroadWorks GroupID and BroadWorks department.
"Adding this feature will provide additional information for customers across all of their Akixi reports, and enable users to easily manage, sort and filter extensions," explained Delgado.
Akixi began its commercial life in 2008 and has evolved into an award winning provider of hosted call management and call centre reporting services.
Last year the company scooped the Comms National Award for 'Best Call Management Solution 2016', and was a finalist in the Comms Business 'Independent Software Vendor 2016' category, and a finalist in the Gatwick Diamond Business Award for 'International Business of the Year 2016'.