8x8 Solutions has introduced two new product integrations based on the Salesforce1 Platform.
Since 2008, 8x8 Solutions has enabled thousands of Salesforce Sales and Service Cloud customers to improve operational efficiencies build more effective sales organisations and optimise customer engagements with its integrated Virtual Office and Virtual Contact Centre solutions.
This latest announcement means it will now be even easier to combine call data with customer databases to offer world-class customer service.
An ISVforce partner, 8x8 Solutions' latest Virtual Office and Virtual Contact Centre AppExchange integrations are built on the Salesforce1 Platform utilising Salesforce's OpenCTI toolkit.
These integrations fit seamlessly into users' Salesforce environments with screen pops of Salesforce contacts, click-to-dial from within the Salesforce application and new functionality that automatically logs call activity into the Salesforce application, enabling customers to gather call metrics directly from the Salesforce reporting engine.
Kevin Scott-Cowell, CEO of 8x8 Solutions, said: "Salesforce is one of the most in demand business applications that our customers want to integrate with their unified communications and contact centre system. By integrating with Salesforce, it will help our customers continue to deliver excellent customer service, improve productivity and, ultimately, drive growth."
Ron Huddleston, senior Vice President, ISV & Channel at Salesforce, added: "Companies are looking to transform the way they connect with customers, partners and employees to thrive in today's connected world. By leveraging the power of the Salesforce1 Platform, 8x8 Solutions provides customers with the proven social, mobile and connected cloud technologies to accelerate business success."