A brace of acquisitions seized by LDC-backed Connect Managed Services add circa $2m revenues and extend its cloud capabilities. With Amazon Connect provider CoolHarbour in the bag along with the assets and tech teams of US-based UVN, Connect is geared towards addressing the move to AWS it has witnessed within its customer base and also push ahead with international ambitions.
The financials of the deals have not been disclosed.
Connect Managed Services CEO Alex Tupman said: "There is growing interest in Amazon Connect and we are already seeing a shift to AWS within our own client community, with a number moving, some or all, of their IT applications to this environment.
"The timing of the CoolHarbour deal is perfect as we are currently helping some of our clients to deploy Avaya, Cisco and Genesys implementations onto AWS.
"The Lex Natural Language Understanding capabilities of the CoolHarbour team adds greater value to our Avaya, Cisco and Genesys users, enabling them to better serve their own customers' needs.
"The expertise and experience they bring to the Connect family is also an important component of our own business transformation journey.
"Add to this the growing demand for our solutions in the United States, the UVN deal provides invaluable, technical engineering & customer support to our overall capabilities in this important market.
"These will help to underpin Connect's geographical footprint and ambitious expansion plans in North America. We firmly believe both these acquisitions provide a win, win situation for everyone involved."
Connect Managed Services reported a 39% increase in turnover and a 240% increase in profits (EBITDA) for the 12 months to December 2016 compared to the previous financial year.
CoolHarbour has been a driving force in the adoption of Amazon Connect, the on-demand contact centre service from Amazon Web Service in Europe, and is on track to become the first UK company to gain Amazon Connect accredited reseller status in the contact centre market.
The company is already actively helping Amazon sell, integrate and deploy their cloud contact centre service.
UVN USA currently delivers technical and engineering support to blue chip enterprises based across the United States, complementing Connect's existing US footprint and customer portfolio.