Syndicate content

Node4’s boxing clever in the channel

Cries of potential channel conflict have long hounded comms suppliers that deploy both direct and reseller sales strategies, but a Comms Vision 2017 keynote prompted Node4 to turn this perception on its head with the roll out of a well modelled Seminar in a Box programme.

Contact centre technology - an agent of transformation

Overworked and bamboozled contact centre agents saddled with legacy technology could be forgiven for wanting to run to the hills after a torrid time handling the daily swamp of incoming contacts.

Countdown to GDPR: Here's your priority checklist

With many channel businesses still caught in the GDPR headlights, tech, telecoms and Internet lawyer at decoded:Legal Neil Brown provides a risk-based approach to preparing for the new data protection rules which come into force in May.

Empowered by Wi-Fi

Multi-dimensional Wi-Fi solutions have created a new paradigm in comms, according to Gavin Wheeldon, CEO of global Wi-Fi analytics provider Purple WiFi, who offers an insight into the power of smart wireless solutions and what they could mean to you.

9 puts partners on road to IT services revenues

Appealing to partners on important matters outside their comfort zone is a productive strategy deployed by 9 which, for example, holds interactive workshops with resellers on how to confidently stride into the cloud IT services arena.

ICUK's infrastructure mapping tool sets a new course

The first version of a mapping tool that enables its users to locate and fully understand the carrier infrastructure serving specific locations has been launched by ICUK.

How analytics is changing customer interactions

The way bottomless troves of customer data are analysed and used is down to the R&D activities of communication interaction experts such as Akixi, Oak Innovation and Tollring.

Why apprenticeships should become company policy

Green Telecom Managing Director Steve Hayden and the Institute of Telecommunications Professionals (ITP) have called on the communications industry to prioritise the employment of young apprentices as a matter of organisational policy. Here's why...

The making of HSCN: An inside view

Close collaboration between the comms industry and the Public Sector has delivered a new Health and Social Care Network (HSCN) designed to help SME providers flourish in a far more competitive marketplace. Here, Adept Telecom CEO Ian Fishwick provides insights into how the new framework was created.

Ways to gain business acumen

Resellers who set on a path towards the BI landscape will soon have the power to change the course of how businesses will operate in the future, according to Ged Cooney, Director of Legal & Commercial at TeleWare.

Syndicate content